RAGNE Ltd Privacy Policy

These personal data protection regulations show and define the ways in which your personal information is collected, used and/or transferred when visiting or making purchases on the websites owned by RAGNE Ltd. https://www.preventage.lv (hereinafter, “Page”).

Data Controller – RAGNE Ltd. reg.nr. LV 40103546140, Sencu street 7-2, Riga, LV-1012, e-mail: [email protected].

Data Processor – in the European Union – Mozello Ltd., Reg. Nr.: 40203002519,  Mezsargu street 33, Jurmala, LV-2008, Latvia; phone: +371 2660 6765, e-mail: [email protected]

PERSONAL INFORMATION WHICH WE ARE COLLECTING

When you visit the Page, we automatically collect certain information about your device, including:

  • information about the internet browser you use,
  • IP address,
  • time zone,

as well as some cookies that are installed on your device.

Additionally, while you are on the Page, we collect information about the individual pages or products of the Page that you view; information about which web pages or search terms and search tools you used to get to the Page, as well as information about how you interact with the content of the "Online Shop". We call this automatically obtained “Device Information”.

We collect "Device Information" using the following technologies:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. To learn more about cookies or how to disable them, please visit: http://www.allaboutcookies.org.

- "Log files" are data files that track actions performed in the "Online Shop" and collect information about your IP address, browser type, Internet service provider, referral pages, exit pages, date and time stamps.

- "Web beacons", "tags", and "pixels" are electronic files designed to record information about how you browse the Page.

In addition, when you fill out the "Contact form" or "SUBSCRIBE" form or Pop-Up form on our Page, we collect certain information about you - including your name, your company name, e-mail address and telephone number. We call it “Contact Information”.

When we refer to the term "Personal Information" in this Data Protection Policy, we mean both "Device Information" and "Contact Information".

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use "Contact Information" mainly to inform you, via e-mail, about our news, changes in work processes, special offers, or to ensure the delivery of goods through the relevant service providers, if you have placed an order for goods with our company, and to provide you with invoices and/or confirmations of receipt of such order. In addition, we use this "Order Information" to:

  • offer you additional information or advertisements related to our Page and the products posted on it, if it is in accordance with the settings you have chosen and allowed by you for our use.

We use “Device Information” to:

  • improve and optimize your user experience on our Page (for example, collecting analytical information about how visitors behave on the Page, which pages they visit more, less, which they leave),
  • as well as to be able to evaluate whether the conducted marketing and advertising campaigns have been successful.

TRANSFER OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

If necessary, we transfer your "Personal Information", as indicated above, to the extent necessary for this, to third parties who are our cooperation partners - only those with the help of which we can provide you with our services in full.

For the operation of our Page, we use the services of the Latvia-based company MOZELLO Ltd. - you can read more about MOZELLO's Data Security Regulations and how MOZELLO Ltd. uses your "Personal Information" here: https://www.mozello.com/privacy/.

We also use GOOGLE IRELAND LIMITED's Google Analytics service to help us better understand how our visitors use the Page - you can read more about how GOOGLE IRELAND LIMITED uses your 'Personal Information' here: https://www.google.com/intl/en/policies/privacy/. As well you can opt-out of Google Analytics using your "Personal Information" here: https://tools.google.com/dlpage/gaoptout.

Some of your "Personal Information" which is necessary for the shipping and delivery of your ordered goods to you, we pass on to our delivery service providers – OMNIVA Ltd. – more here: www.omniva.lv  www.omniva.ee  www.omniva.lt Without the transfer of such information to the mentioned service providers, the fulfillment of your orders would be impossible or severely hampered.

JSC SWEDBANK (Latvia) processes your payment data for orders placed in the "Internet Shop" . You can familiarize yourself with JSC SWEDBANK personal data protection regulations here: https://www.swedbank.lv/private/home/important/gdpr, 

For marketing purposes, we use Remarketing or Targeted Advertising provided to us by a US-based company FACEBOOK Inc. With the help of its “Facebook Pixel” tool, according to FACEBOOK Inc. the offered advertising types and options. You can read more about how FACEBOOK Inc. uses your “Personal Information” here: https://www.facebook.com/about/privacy. Also, in time, we plan to use remarketing or targeted advertising (Remarketing or Targeted Advertising) with the US company GOOGLE Inc. for the relevant tools.

Also, in cases prescribed by law, we may transfer your "Personal Information" to public third parties in order to comply with relevant laws and regulations in force at that time; to respond to subpoenas, search warrants and requests, or other lawful requests for information from duly authorized authorities in order to protect our rights.

ADVERTISING BASED ON VISITORS' "BEHAVIOR".

As mentioned above, our purpose in offering you remarketing or targeted advertising activities is to offer and communicate content that is specifically of interest to you based on your “Personal Information”. To learn more about how remarketing or targeted ads work, you can visit the Network Advertising Initiative ("NAI") educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of FACEBOOK or GOOGLE Remarketing or Targeted Advertising by visiting the Websites:

FACEBOOK - https://www.facebook.com/settings/?tab=ads.
GOOGLE – https://www.google.com/settings/ads/anonymous.

In addition, if necessary, you may opt out of some of the following services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not make changes to our "Online Shop" data collection and application processes when we have received a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a resident of a European Union and EEA country, you are eligible

  • access your “Personal Information” that we hold
  • request corrections to it,
  • update its content,
  • or request to delete it.

If you wish to exercise this right, please send us a request by e-mail: [email protected] or in writing to the address below in these terms.

In addition, we would like to point out that your data as a resident of the European Union and/or EEA country is collected and processed for the purpose of:

  • to fulfill transactions that may have occurred between us and you (for example, if you place an order (purchase) with us),
  • or otherwise, for the purpose of realizing our legitimate business promotion interests, named above.

Please note! Your "Personal Information" may also be transferred for processing and storage outside of Europe, to countries such as the United States. RAGNE Ltd. is responsible for the transfer and transfer of all such information to third parties (e.g. MAILCHIMP e-mail service), in accordance with current legislation and special agreements between European Union and US state institutions - EU-U.S. Privacy Shield Framework – more details can be found here: https://www.privacyshield.gov/welcome, and between Swiss and US government agencies - the Swiss-U.S. Privacy Shield Framework –  s more details can be found here: https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs.

DATA STORAGE

After you have provided us with your "Personal Information" during your visit to the Page, we will retain your "Contact Information" for the purpose of reporting, if necessary, the correspondence between us and the data stored, and until you ask us to delete this information.

CHANGES

Over time, we may introduce certain changes to our Data Security Policy, with the aim of reflecting possible changes in our data processing measures or other aspects of our operations, or in connection with new changes in legislation and/or data monitoring regulations.

OUR CONTACT INFORMATION

For more information about our personal data processing and storage processes, if you have any questions, or if you would like to submit a complaint, please contact us by email: [email protected], or in writing, at the address below:

RAGNE Ltd.

LV40103546140

Sencu street 7-2, Riga, LV-1012